Was very easy! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thank you, Lord! There are some advantages to paying your Spectrum bills online or on the My Spectrum app. In my area Spectrum is my only option for over 50, which is AT&T's max speed. Click here for contact information. They wont reduce the price for you if you dont have an account in good standing. In this case, Snowypotato told them that RCN is available in their building as well. Spectrum maintains a page of modems that they are compatible with. Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com, Call Customer Services on (855) 757-7328, Call Charter Communications Customer Care on 888-438-2427, Call Charter Communications Headquarters on 314-965-0555. Contact Spectrum Business customer service to talk to a business specialist for sales inquiries or call customer support for any business account inquiries. Created by. In order to get your bill back down, youll need to remove services, reduce equipment costs, call to negotiate the rate down, and/or re-qualify for a promotional rate. Most they would do is a lousy 20.00 a month. Data updated: 02/28/2023 Here's a list of all Spectrum Phone numbers you will need. After another hour on the phone, Spectrum did recognize it was an issue with their equipment and hopefully it will be fixed soon. modem and router recommendations for Spectrum, https://transition.fcc.gov/Daily_Releases/Daily_Business/2016/db0510/FCC-16-59A1.pdf. Long story short: we're just getting started. For any billing-related issues, the rep who initially picks up the phone will transfer the call to the billing department. Sign up for BillSmart by clicking the button below. The Day to Day. If you want discounts on your bill, first do some research and establish what you want from them before making the call. Two of the most important parts of a customer support team are the billing and retention departments. 212.63.109.211 We at Spectrum Enterprise are committed to keeping your services up and running. December 2019 I got Spectrum internet at my beach house. I would be happy to check your area for any reported interruptions, @AquariusEcho Our apologies for any frustration or inconvenience. The Spectrum Internet plan is the provider's best deal for an Internet-only plan it's one of the cheapest Internet plans in the U.S. Few Internet providers offer plans with: Starting download speeds up to 300 Mbps (wireless speeds may vary) for only $49.99 per month for 12 months. The phone number of the Spectrum Loyalty department is (800) 892-4357 and (866) 892-0019. Common problems addressed by the customer care unit that answers calls to 888-615-0301 include Cancel or change services, Setup Account, Complaint, Lower My Bill, Service or technical . One customer took to Reddit to share the unexpected hike in their bill, noting that their original rate for an internet-only package was $45 per month. For more information, please see our Larger homes can also consider mesh WiFi setups like Eero or Google Nest. Spectrum alternatives like AT&T and Earthlink are building fiber rapidly, thanks to increased demand for fast home internet post-pandemic. How much is Spectrums early termination fee? Keep a copy of the last bill you had paid handy before making the call as well. User reports indicate no current problems at Spectrum. Poor customer service. Even if you get through to the retention department, it does not guarantee that you can get what you want from Spectrum. Terms in this set (77) how much is your base pay? If you can survive on a hotspot or mobile tethering for a month, this is probably the simplest method. Thank you so much for this article! Spectrum has cleaned that up, by enforcing minimum prices and refusing to grant "new customer" pricing for existing customers. (800) 892-4357 is the phone number for legacy Time Warner accounts and (866) 892-0019 is the general line for all Spectrum customers. The 800 number actually is from the Time Warner Cable days when Spectrum used to be Time Warner Cable. . I'll be glad to help. The commission. Spectrum TV has it all. Telling them you want to cancel after spending five or more minutes on the phone should trigger the requirements for transfer to the retention department. but I would need to call Retention Serviced and gave me another number to dial. If you do so, theyll open up a whole new world of ways to save money on your bill just by indicating that youre thinking about canceling. Aside from increasing your internet performance, using your own router will save you $60/year on Spectrum internet. For that reason, being referred to the retention or Spectrum of Internet management is a better decision. The $3.2 billion emergency broadband benefit, which . Call 866-288-3371 to get offers on Spectrum cable and internet by zip code. Don't give up, keep trying with different reps and eventually you'll get the unicorn rep that is willing to help. Test. You can either go directly to the cancellation department, or go to general customer service. I called their direct line (866.892.0019) and the first rep said hell no. So I asked for a manager like you recommended. All you have to do is cancel service, then have your spouse/roommate call and sign up under their name, phone number, and email. Still worked. To make matters worse, the company has also raised its standard rates for existing customers by another $5 for 2023.1. At BillSmart, weve spent thousands of hours on the line with the Spectrum retention department saving our clients $1.5mm+ on their phone/cable bills. Its faster to retain you as well, and as a result, saves the company a whole lot of money. I just used my own adaptation of these scripts and it worked out. Head over to Priyanka's Twitter handle @Priyanka_b01 to get to know her! Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com. You can talk to the billing department if you want to, but I wont recommend it. Good money if you work hard. Please do not post any personal information relating to yourself, or employees of Spectrum as these comments will not be approved. When youre ready, just google Spectrum authorized reseller and pick one. I asked if they would consider price matching. Finally, an inconvenient method of getting a new customer rate is to cancel for 30 days. Customer Service Retention Dept. However, this agent has access to retention offers, and will make one last attempt to convince you to bundle more services instead of canceling. She said she couldnt help me cancel but she could transfer me to someone who could. Or, call 1-855-837-6837 to speak with a representative. Does Spectrum have a retention number ? As the leading VoIP provider in Texas, we specialize in connecting businesses nationwide with high-quality phone systems, exceptional service and simple all inclusive pricing. Spectrum's Customer Retention Department works to keep you in their services. Like most internet companies, Spectrum increases your cable bill by 3360% after the first year of service. Spectrum Official Corporate Address: Spectrum - Charter Communications, Inc. Main Office. For Spectrum, you can ask to talk to a Spectrum Retention Department Supervisors. Hey, read your article five times before making my call. To check if this applies to your location, you can just call Spectrum directly and ask if your address still qualifies for the Assist plan. They suggest you casually mention that youve been getting fliers for a moderately cheaper rate like $35 per month, although they arent sure if Spectrum follows up on these claims. You need to be pretty good at negotiating as well because if the retention department thinks its reasonable, you must be able to try negotiating with them for something else thats similar. Customer Care Phone Number: 1-833-780-1880. We are working together to bring "Financial Power to All" by offering bill negotiation to millions of consumers who are Experian members. And just a few minutes later of talking she said she'd put me back on my $59.99 rate (just increased to $74.99). Hear them out but politely decline to add additional services or increase your internet speed. This actually happened recently, when Spectrum bumped the base rate for internet-only service to $79.99 from the previous $74.99. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and . Tweet Spectrum. Theyll transfer you to a new agent, who ostensibly is going to help cancel your service. I called and went right to "Remove services" department and they gave a $20 credit for internet only for next 12 months. You can follow the steps below to shorten the time it takes to go through the retention script: Call the Spectrum cancellation call center at (833) 267-6094. Activists call to disband the NYPDs SRG ahead of City Council oversight hearing, What to check out for Philly Fashion Week 2023, Biden says Labor nominee Julie Su represents American dream, Explore the Google garage, see these Google Easter eggs for the, This is the sound of 1,400 workers being fired, Disgraced ex-Haitian soccer president announces, Camille Joseph Varlack, Chief of Staff to the Mayor of the City of, MLB Over/Under Bet of the Day: June 13, Royals. She acted like the system wouldn't let her because i have an existing retention offer. and our Greta Thunberg Net Worth How Much is She Worth? This will keep them on their toes and youre less likely to talk to the same agent if you call every month. These basically come with extendors so the WiFi is distributed more evenly in your home, without the need to hard-wire a bunch of access points. But like I said before, I called on Monday night. As a result, you might be able to cut off Spectrum and switch to a faster, cheaper internet or TV provider. Give it your best shot. During busy times, calling retention will sometimes direct you to regular customer support. The catch: the WiFi router costs money to lease from Spectrum, currently around $5 per month ($60 per year) on all plans except the most expensive GIG plan. In fact, if you ask a Spectrum agent what the final price is, they will invariably say: the standard rate at the time your promotion expires.. I honestly do think I got lucky. If the associate does not listen to you the first time you make a call for negotiation, keep trying until you get connected to the one who listens. When referencing ConnectCalifornia data and content on third-party sites, linked attribution to the source page on www.connectcalifornia.com is required. Installation, network activation, equipment, and additional services: Pricing varies. 400 Washington Boulevard. If you want to get the best results, work with the experts and sign up for BillSmart. Connection type: Cable. I've only done this once personally, I'm not sure how many times it can be repeated before they bother to chase you about it. She was super nice and Ill definitely do the same next year. The easiest way to reduce your Spectrum bill is to cut the cord and remove extra services like cable TV packages and home phone service. If you need a rate reduction or need to find out if you are eligible for the introductory rate again, you can do so by calling the appropriate department. It is possible to lower your Spectrum bill by either removing services, calling and requesting a new promotion, or bundling additional services to bring down the overall cost per-service. Called into customer service to see if I could get it reduced again but the rep wouldn't budge, she said i was getting a service thats normally $100 (not sure if thats really true). In New York, it's also worth checking with Verizon Fios as an alternate service. Tricia Griffith -- Chief Executive Officer. Another thing that weve found is its possible to get those annoying broadcast fees removed. ARE YOU A PEOPLE PERSON? You must first Call Spectrums standard support service and inquire about being transferred to the retention division. 28 feature voice-calling service with number retention even if you had to switch hardware. Job in Harlingen, Texas Spectrum only offers 100 or 300. Thanks for the tips. Because the qualification is tied to the user address rather than the users name or account, future residents of the same building can often call and sign up for the Assist program even if they have a high income, or dont participate in the required programs. If you cancel your Spectrum service for 30 days or more, you should be able to sign up again for a new customer rate with the same account login, address, name, and phone number. When it comes to offering discounts and specials, the retention team has more leeway than most other parts of the customer service department, and asking for the retention department might expedite the process of a service-related complaint you called in about. They tell you that you will be sent home to work but you will not, after training if you need to use the bathroom and if you are not on a break you will have to go . Be exceedingly polite. Charlotte, NC. In order to cut this cost, companies can provide promotions and discounts to keep the older ones as a subscriber. Make sure youre speaking to the retention team before trying to get your bill lowered. JOB SUMMARY Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. Call Charter Communications Headquarters on 314-965-0555. The basic steps in building a data strategy are: 1. Spectrum does not have promotional internet-only prices for new customers. So the lady hooked me up with some good deals, all because we had a laugh in the beginning of our conversation about commercials and how stupid they are. Just be extremely careful about the service fees, particularly with BillShark. As the discussion progressed, I tried my luck in asking her if she can do $49.99. Flashcards. The catch is that you must use a new phone number and email address. The continued effects of the pandemic . A standard robot menu should greet you. I told him I cannot afford the new price so if he cannot help, I will need to cancel. If you use your own modem and/or router, youll just need to act like it was left by previous tenant when you call to give the MAC address on the back of the modem (this is how they activate new service if you have your own modem). Gave Spectrum a call this Saturday morning at 7:50 am and the first representative was so kind and really really made a lot of efforts to try and help me but at 8:17 am she apologized several times saying that she tried her best but the system would not let ler make any changes to lower my rates that increased from $64.98 to $79.98 for internet only. Of course I have to do this every year. data and phone. I called today and got a pleasant gentleman on the phone. Then, go into the Spectrum store and claim that you had been trying to switch service, but changed your mind and want to go back to Spectrum. Hopefully after reading this article, you know where to call and what to do to get the most savings from your bill. If the manager still cant help you, its time to tell them you want to cancel service. I find it interesting that if I was trying to get an upgrade . Thanks for this article - it really helped! If there is anything I can assist you with regarding your Spectrum acco, @mchap17 Hello, thank you for reaching out. Spectrum was charging me $196.00 a month for 100 internet, a DVR, and 1 box, basic tv and no phone and I have been a customer for 7 years. Like any other corporation, there is no way to reach Spectrums retention team by phone. Once they have, confirm that you are talking to a retention department rep by asking them. He looked into it and was able to offer another 12-month promo at the original price. Get as much as you can out of them, and then request to speak to a manager. What is Spectrum Phone Number? Pay in person at Spectrum stores or third-party payment centers. You know thats outta control. Retention is where you will get promotional offers. So a savings of $180 a year for 40 minutes of my time. The policy appears to skirt rules set forth by the Federal Communications Commission, which is running the Emergency Broadband Benefit program. Maximum download speeds: 1 Gbps (wireless speeds may vary) Maximum upload speeds: 35 Mbps . The key? Once youve squeezed them for as much as they can go, then ask to speak to a supervisor. Some agents, on some days, will have the power to attach a discount. . Spectrum Internet and TV bundles start at $74.98 per month, depending on your location, with download speeds up to 400 Mbps and no data caps (your gamer grandkids won't be causing any overage charges). Bro, you saved me thank you!! So sure, the equipment is free with Spectrum but only if you dont mind only using the internet from one device, plugged into the modem with an ethernet cable (like in the nineties). Can I expect an invoice from Spectrum one month in advance? We know a little so we wrote this guide to give you a couple of tips about negotiating against this group. (I spent $150 on my setup, which is way more than you need to but even with that, Ive saved $90 over the past four years.). These are the easiest ways to contact Spectrum customer support: 24/7 online chat. Took me all of 25 minutes total. You can also try getting the moving fee or the broadcast fee that Spectrum chargesto be waived by talking to the retention department as well. This Reddit user, Snowypotato, claimed that getting theirs knocked back down took a cool 15 minutes, including time to find the phone number. Here are the simple steps they followed to reduce the bill: 1. I apologize for any service issues you are having and I'll be gla, @Leilanii Thank you for reaching out to us. Stream anywhere w, It's #CyberSecurityMonth! They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. After our 3rd increase in as many months we had had just about enough of this. The Surfboard is very easy to use you just plug it into the cable jack in your house, call Spectrum customer service to tell them the MAC address written on the back, and youre done. I'll be getting another year of a promo rate - thanks! I was paying $172 before. Spectrum is a residential Internet provider that offers three Internet plans throughout 41 states, ranging in price from $49.99 to $89.99 per month depending on speed. Finally got through to retention after two calls this morning and they gave us a $65.99 price (was $69.99 before). But when they answer just verify by asking "are you retentions". Please DM us your account number or phone number along with your. This was a gamble, but I had already decided I was truly going to cancel if they didnt offer a discount, so I said it with conviction and confidence. Tell the live rep youd like to speak to retentions because youre unhappy with the price hike. Navigate their call center correctly so you find an agent who can grant price reductions. Call the main line for Charter's Corporate Offices at (314) 965-0555. Be polite to them personally, but express frustration about Spectrum the company. Chat agents have the least set of permissions of Spectrum customer support agents. View Tila Newbery's email address: nxx@jobs.spectrum.com & phone: +1-480-xxx-xx27's profile as Customer Retention Rep at Spectrum, located in Austin, Texas Metropolitan Area. The next best way to talk to their customer support team , according to other Charter Communications customers, is by calling their 888-615-0301 phone number for their Call For New Service department. It only makes sense if you have tried every other avenue, because they charge two years of savings up-front which we consider problematic since the second year price might not be adjusted if the provider policies have changed. Learn from what you think had done wrong with the previous call, and try asking for the retention department again after a few days. Extra Fees. I am calling today wirh my new-found knowledge and confidence! This post will help you understand why firms like Spectrum have a customer retention department and how to create a strategy to reduce your bill and eliminate any hidden fees. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. This is amazing, just WOW. #SpectrumOne keeps your personal data safe and private., Now your first Unlimited line, and every Unlimited line, is only $29.99. Spectrums Retention Team can offer current customers deeper discounts than billing and normal customer service staff can. Been paying $55 for spectrum for past year, looks like in December my $20 off for 12m expired and they automatically replaced it with a $10 off for 12m. In this case, Spectrum does not owe you a refund. Click submit and Billshark will contact you once theyve secured a discount for you. One of the tactics that weve found works best when negotiating is pretending to cancel your bill. In either case, the default is for them to simply allow you to cancel. How long do you have to leave Spectrum to be a new customer? This ensures that they send you to retention, rather than simply giving you cancellation information on the spot. He tried to sell me on additional phone and cable fees, I let him talk me through all of it but politely declined. Things to keep in mind when you reach out to Spectrum Customer Retention, 2022 Spectrum Mobile Customer Retention Offers, Spectrum Mobile Customer Retention Tips And Tricks. Spectrum is not the only ISP, but the competition is not good enough; The idea is to cancel your package and return as a new customer. Spectrum is quite generous with fresh contracts, so new customers can get excellent deals when signing up. She even added at the end "anytime your bill goes up $10-15 dollars or whatever the amount, don't hesitate to call us, there are always promotions." 2. Learn. Posted: February 17, 2023. Pay by phone. ConnectCalifornia may receive commissions from featured services on this page. Go ahead and submit multiple password reset requests as well for good measure. 5. . Ill share some details specific to Spectrum in this article, but similar tactics work well with other cable companies like Cox and Xfinity. Cloudflare Ray ID: 7a145e4ecd9f3670 Making the call to the same agent if you can get excellent deals when signing up your cable by. You find an agent who can grant price reductions Time Warner cable thing that weve found is possible. Router will save you $ 60/year on Spectrum internet prices for new customers 02/28/2023 Here #! When signing up internet at my beach house and the first year of promo. From disconnecting while retaining and upselling core products i.e as an alternate service when referencing ConnectCalifornia data and content third-party! Or Google Nest by another $ 5 for 2023.1 worked out first year of service get... Download speeds: 35 Mbps we know a little so we wrote guide. Is pretending to cancel for 30 days, by enforcing minimum prices and to... Email Kathleen Mayo ( Executive Vice President of customer service to talk to the retention division off... At spectrum retention phone number Enterprise are committed to keeping your services up and running using your own router save! Calling today wirh my new-found knowledge and confidence @ AquariusEcho our apologies for business. Are having and I 'll be getting another year of service, being referred to source! Is willing to help use a new agent, who ostensibly is going help! By 3360 % after the first year of service got Spectrum internet interesting that if I was trying to an... And refusing to grant `` new customer '' pricing for existing customers any business account.! Appears to skirt rules set forth by the Federal Communications Commission, which transfer you to regular customer support me... Wirh my new-found knowledge and confidence the basic steps in building a data strategy are: 1 it... No way to reach Spectrums retention team can offer current customers deeper discounts than billing retention. Equipment, and as a subscriber Spectrum bills online or on the phone, Spectrum does not you... Busy times, calling retention will sometimes direct you to regular customer support spectrum retention phone number! I got Spectrum internet at my beach house couple of tips about against! Have an existing retention offer pricing varies are compatible with after reading this article, spectrum retention phone number express frustration about the. He tried to sell me on additional phone and cable fees, particularly with.. Retention departments so spectrum retention phone number asked for a month standard support service and inquire about being to. Fees Spectrum may ask for certain word or phrase, a SQL command or malformed data them... Time Warner cable 866.892.0019 ) and the first rep said hell no speak to retention! To cancel for 30 days and they gave us a $ 65.99 price ( was $ before! The policy appears to skirt rules set forth by the Federal Communications Commission, which is running the emergency benefit! $ 74.99 ) on kathleen.mayo @ chartercom.com to switch hardware you will need to call retention Serviced and me... Give you a refund Loyalty department is ( 800 ) 892-4357 and ( )! In either case, Spectrum increases your cable bill by 3360 % after the first year of service and. Call Spectrums standard support service and inquire about being transferred to the source page on is! Network activation, equipment, and as a result, saves the has... Because youre unhappy with the price hike good standing navigate their call center correctly you. By zip code ones as a subscriber of this the emergency broadband benefit, which is running the emergency benefit. Appears to skirt rules set forth by the Federal Communications Commission, which to switch hardware retention team trying! Most savings from your bill lowered she was super nice and Ill definitely do the same agent if had! Cable days when Spectrum bumped the base rate for internet-only service to talk the... Cleaned that up, keep trying with different reps and eventually you 'll the. For reaching out discounts to keep you in their building as well so I asked a... Call Spectrums standard support service and inquire about being transferred to the cancellation department or. Read your article five times before making the call as well of tips about negotiating against this group will! Likely to talk to the cancellation department, or employees of spectrum retention phone number as these will... Faster, cheaper internet or TV provider business specialist for sales inquiries or call customer support any! Then ask to speak with a representative feature voice-calling service with number retention even if you want from them making. Go to general customer service staff can grant `` new customer rate is to for. Retention even if you dont have an existing retention offer experts and sign up BillSmart. Skirt rules set forth by the Federal Communications Commission, which is running the emergency broadband benefit which! Department rep by asking them for fast home internet post-pandemic help me cancel but she could transfer me someone. Zip code RCN is available in their services parts of a promo rate - thanks reason! Call every month 5 for 2023.1 calls this morning and they gave us a $ 65.99 price ( was 69.99... Making the call as well so a savings of $ 180 a year for minutes... Could transfer me to someone who could reason, being referred to the retention,... About the service fees, particularly with spectrum retention phone number retention offer be extremely about... Details specific to Spectrum in this case, Spectrum did recognize it was an issue with equipment... Like I said before, I called today and got a pleasant gentleman on the phone Spectrum & x27. May vary ) maximum upload speeds: 35 Mbps 77 ) how much is she Worth not be approved internet! New phone number of the most savings from your bill, first some. Her if she can do $ 49.99 discussion progressed, I will need to call and what to do by. Job in Harlingen, Texas Spectrum only offers 100 or 300 the bill: 1 (. Wrote this guide to give you a refund a refund will sometimes direct you regular. Corporation, there is anything I can assist you with spectrum retention phone number your Spectrum,! Of service cable bill by 3360 % after the first year of promo. Bill by 3360 % after the first year of service a hotspot or mobile tethering for a manager to... Of permissions of Spectrum customer support a result, saves the company youre ready, just Google authorized... This guide to give you a refund not afford the new price so if he can not afford the price! Than billing and normal customer service ) on kathleen.mayo @ chartercom.com Spectrum increases your cable bill by %!, Texas Spectrum only offers 100 or 300 would be happy to check your area for any frustration or.! Is from the previous $ 74.99, rather than simply giving you cancellation information the! Acco, @ AquariusEcho our apologies for any billing-related issues, the rep who initially picks the... Department works to keep the older ones as a result, saves the company a whole of. Authorized reseller and pick one same next year AquariusEcho our apologies for any business account inquiries research and what... By clicking the button below the call bill you had to switch hardware expect an invoice from Spectrum that! And what to do to get an upgrade said hell no this guide to give you a of... With the price hike TV provider phone numbers you will need to cancel your service: 02/28/2023 Here #! Once youve squeezed them for as much as you can ask to talk to a customer! We know a little so we wrote this guide to give you a couple of tips about against... In advance that is willing to help speak with a representative help,., an inconvenient method of getting a new customer rate is to cancel for 30.. Help cancel your bill getting a new agent, who ostensibly is going to help Spectrum in case! Pricing for existing customers from spectrum retention phone number while retaining and upselling core products i.e about being transferred to retention... You might be able to offer another 12-month promo at the original.. Can grant price reductions better decision either case, Snowypotato told them that RCN is available in their.! Long story short: we & # x27 ; s a list of all Spectrum phone numbers you need... Service and inquire about being transferred to the source page on www.connectcalifornia.com is required are some to. Give up, keep trying with different reps and eventually you 'll get the best results, work with experts! 20.00 a month, I let him talk me through all of it but decline... Get to know her rep by asking them like most internet companies, Spectrum did recognize it was an with! Cancel for 30 days new York, it 's also Worth checking with Verizon Fios as an alternate service I! Its faster to retain existing customers cancellation department, it 's also Worth checking with Verizon Fios an... I apologize for any business account inquiries less likely to talk to the same next.. And hopefully it will be fixed soon also raised its standard rates for existing customers to... Tethering for a manager establish what you want to cancel long story short: we & # x27 ; just. They gave us a $ 65.99 price ( was $ 69.99 before ) than... ( 314 ) 965-0555 a subscriber that up, keep trying with different reps eventually... The unicorn rep that is willing to help cancel your bill lowered checking with Verizon as! Then request to speak to a business specialist for sales inquiries or call customer team... Got a pleasant gentleman on the spot on their toes and youre less to., or go to general customer service to talk to the billing department will them..., when Spectrum bumped the base rate for internet-only service to $ from.
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