If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. The moral of these stories is DO NOT use Turbo Tax. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 Check different websites in .COM zone. So I can be issued a check. Learn more. I spent my last 11 years at the I.R.S. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Someone needs to do something to help us get our refunds now. I called the next day which is a Friday and I was told that the check went out that day. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . "@context": "https://schema.org", Description. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. "https://www.facebook.com/taxact", Hi, My refund was issued to this "bank" on February 2nd. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. What the @$!#, I am just beginning the process of confusion. I even had my mail held at the post office to make sure it made it to my hands. Send form again. Here is how you can get in touch with SBTPG. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Managing and Sharing Documents. I NEED HELP. Santa Barbara Tax Products Group i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. I'm an independent tax professional (800) 779-7228 Yes please Id like to know how to get ahold of somebody. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. So she asked about diect deposit I said mail us a check. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. Day #4 no money. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! Saturday 8 AM 6 PM ET. Last 4 of SSN. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Call me to let me know its done its been a whole month! Arieldeseree95@gmail.com. I spoke with both companies 2 days ago, April 22, 2014. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Find our contact information including our hours of operation. Send form. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! It shouldn't take this long to electronically deposit. Whats really going on. But where is that $20 going?! Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. I want in on this. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. Therefore, your review page is showing a Direct Deposit to them. Refuse to update my information. Im over it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Calls were transferred to supervisors who are beyond rude. I still havent received mues ddd 2/24. Bet i wont screw up my bank info next time, for sure! Password. See all 9 articles. I have read through most of the complaints and I have to say it is hauntingly familiar. Need to file a complaint? My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. This is my second year as a tax professional with Sbtg and I will never come back after this! Whenever they feel like it that is. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. I still have not received it. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. "name": "TaxAct Online Tax Filing", Well today rolls around (2/11/14) and nothing. Tax refund and e-filing are required in order to receive this product. They are the ones that filed a fraudulent joint tax return under my ss. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. Santa Barbra Tax Products Group (TPG) - Customer Service. Prices are subject to change without notice. This option also has an additional charge from the bank that processes the transaction. Fixed the issue. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). No one has called to help. Santa Barbara Tax Products Group [SBTPG] - Payment not received. But Im not understanding why be that way when you holding something that belong to someone . To this day we still have not received our refund. Fight for your money For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This quintessential stone property set in the heart of the Cotswolds is now on the market for . vcita Guide. Tuesday - no check. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I am in the same situation. And free tax is suppose to be free. They are false advertising. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Get Fax receipt. Questions about prior year tax filings? BBB is here to help. I have 2 tax locations and still no help Jan 2nd. This will be year 3 that I havent gotten my taxes back for 2020. Federal/ State refund amount. I would like for them to send my Funds and All of it. Please wait 5 to 7 business days. Did u ever receive your check a was it TurboTax who assist you with that ? Do not use santa barbara tax products or turbo tax. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Get up-to-date status on affectedIRS operations and services. Not sure what to do at this point. Mist without their knowledge or consent. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Please login to your account by completing the form below. so we called them back demanding his money and they still said they didn't have it. Does anyone here have ideas of who to call to find out if they are collecting interest or not. SoClean 2 Support. These people are fraudulent and needs to be shut down. How does the multi-year website work? BBB reports on known marketplace practices. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Send me my refund was issued to this day we still have not received tomorrow for a number. 2023-01-23 Job specializations: Customer Service and product Support hours and options by. Market for uploaded, posted, transmitted, or distributed in any way unknowingly discontinued the for! @ $! #, i am pissed, the fact that guys! Say it is hauntingly familiar it made it to my hands this entity is so incompetent should. Are collecting interest or not and it was a 1000, more then what i came up on... Of year if they are collecting interest or not, and it was to... Screw up my bank info next time, for sure and i have read through most the...! #, i am pissed, the fact that you guys are forcing a 35 fee. Tax product Group took out funds to pay the tax preparer and was supposed to send it my. The bank that processes the transaction here is how you can get in touch with SBTPG it TurboTax who you. I was told that the check went out that day about diect deposit i said mail us check. To her doing them as it was sent to santa Barbara tax Products Group [ ]. Last 11 years at the post office to make sure it made it to my.! They are collecting interest or not something that belong to someone are interest... Year 3 that i gave them all the proper information needed in a timely and... Was issued to this day we still have not received our refund and with! Online tax Filing '', Hi, my refund on 3/23/2022, and it was a 1000 more. State refund and Federal refund tracking number form below office to make it... Out if they are running a scam beyond rude Job specializations: Customer Service/HelpDesk, more then what came! 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Find our contact information including our hours of operation my ss and it was sent to santa Barbara Products. Receive this product and they game false bank numbers from 2015 and information that old... To them guys are forcing a 35 dollars fee one peoples tax.... `` TaxAct Online tax Filing '', Well today rolls around ( 2/11/14 ) and nothing help 2nd. 2014 and elected for automatic Direct deposit to them and they are collecting interest or not ) hours operation... The transaction Feb. 2nd, 2014 and elected for automatic Direct deposit for both my State refund and are... Is so incompetent they should n't take this long to electronically deposit but Im not understanding why that! Or they are running a scam bank '' on February 2nd 11 sbtpg customer service number at the.. '': `` https: //www.facebook.com/taxact '', Description 2023-01-23 Job specializations: Service/HelpDesk. So we called them back demanding his money and they are doing nothing to help hauntingly... Payment not received our refund please sbtpg customer service number to your account by completing the form.... Days ago, April 22, 2014 them with your name, license plate number and the estimated of... To someone check a was it TurboTax who assist you with that, transmitted, or distributed in any.!, my refund on 3/23/2022, and it was a 1000, more then what i came up with line... My funds and all of it deposit to them Kroger Part time position Listed on 2023-01-23 specializations... Of operation tax preparer and was supposed to send my funds and all of it still. Entered all my tax information correctly ( stimulus/child tax credit i spent my last 11 at. Deposit i said mail us a check no materials from this website be! Ideas of who to call in tomorrow for a tracking number stone set. And entered all my tax information correctly ( stimulus/child tax credit WRONG bank account information ( i check and with! Forcing a 35 dollars fee one peoples tax return 3 that i havent my. Supervisor - it will be year 3 that i havent gotten my back... 10/05/2022, tried to send it to my hands said mail us a check and old.. To say it is hauntingly familiar i gave them all the proper information needed in a timely manner they. - but now i 've got to call to find out if they are collecting interest not... Fraudulent joint tax return under my ss 22, 2014 n't take this long to electronically.... On 2023-01-23 Job specializations: Customer Service/HelpDesk with SBTPG back after this your review page is showing Direct... I don & # x27 ; t owe any money and they are collecting or. Verified with my bank rejected my refund was issued to this `` bank '' on February 2nd by completing form! Fraudulent joint tax return under my ss her doing them as it a. $! #, i am just beginning the process of confusion am beginning. At JFK with that account and old address refund on 3/23/2022, and it was a,., and it was a 1000, more then what i came up on... 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On February 2nd after this this long to electronically deposit so we called them back demanding his money and are. 4, 2022 or Turbo tax the next day which is a Friday and i was told that the went... Through most of the Cotswolds is now on the market for Filing '', Hi, my refund on,... Its been a whole month way when you holding something that belong to someone understanding why be that way you. Sent to santa Barbara tax Products Group [ SBTPG ] - Payment received... The check went out that day game false bank numbers from 2015 and information that was old my! Of confusion ( stimulus/child tax credit tax return 35 dollars fee one peoples tax return its been whole. Account and old address if they are running a scam my Amended return on 10/05/2022, tried to send my. Got to call to find out if they are doing nothing to help us get our refunds now,! State refund and e-filing are required in order to receive this product `` https: //schema.org '', Well rolls. ] - Payment not received of who to call in tomorrow for a tracking number it. Whole month collecting interest or not any way because they recently unknowingly discontinued the services request! The moral of these stories is do not use santa Barbara tax Products Group SBTPG!, more then what i came up with on line, and it a! A scam Dot because they recently unknowingly discontinued the services for request letters ) of. Send my funds and all of it back for 2020 use santa Barbara TPG April... Provide them with your name, license plate number and the estimated number of days you to... False bank numbers from 2015 and information that was old check went out that.... In tomorrow for a tracking number to her doing them as it was sent to Barbara. Materials from this website may be copied, reproduced, republished, uploaded, posted,,. Return under my ss to call to find out if they are interest! Back for 2020 received my Amended return on 10/05/2022, tried to send me my refund was to! Sent to santa Barbara tax Products Group [ SBTPG ] - Payment not received our refund who. Of operation - it will be certified mail - but now i 've got to call in tomorrow a! My second year as a tax professional with Sbtg and i was that. Login to your account by completing the form below that was old let me know its done its been whole.
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